Service Level Agreement

• 1. Level 3 Support

  We provide experienced staff to support server solutions. We will work out an agreement on the hours, level of support needed by our staff for your business. We are also able to manage secure networks from staff in house or access remotely to maintain and run networks smoothly.

• 2. Level 2 Support

  Rollouts, setting up computers, wiring printers and can do all “helpdesk” duties. We will agree with you the timings and the level of service required. This way the business is able to have a range of staff with varied range of experience for particular task. For example, we will bring in CISCO Certified person to Route networks for few hours and then bring in Level 2 support staff to join domain when setting up office and thereby efficiently managing work force.